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RAILROAD DEPOT HOBBIES POLICIES

TO ORDER PRODUCTS:
Click on the Product List Tab; then use the Find Product Search feature or click on the Categories to locate items you are looking for. Select the items and quantities you desire and they will be placed in your Shopping Cart. When you are finished shopping you will be asked for your shipping address and how you will pay for your order.

SPECIAL ORDERS:
Items available from a manufacturer or importer but not in stock are usually discounted 15% to 20%. Select the items and quantities you desire and they will be placed in your Shopping Cart. The price will be listed as $0.00, and you will not be charged for these items when you submit your order. We will check on availability; then the discounted cost and the expected shipping date will be e-mailed back to you. If a deposit is required, you will be notified. At that point you can confirm all or part of your Special Order, or cancel it if you desire. We will order these items and request payment when they are ready to ship.

RESERVATIONS:
Items announced by importers and manufacturers but not yet available can be reserved and are usually discounted 15% to 20%. Select the items and quantities you desire and they will be placed in your Shopping Cart. The price will be listed as $0.00, and you will not be charged for these items when you submit your order. The estimated cost and availability date will be e-mailed back to you. If a deposit is required, you will be notified. At that point you can confirm all or part of your Reservation Request, or cancel it if you desire. We will reserve these items and request payment when they are ready to ship.

PHONE:
You may also place an Order, Reservation or Special Order over the phone.

AVAILABILITY:
The web site is continually being updated. If you wish to inquire about an item prior to ordering, send an e-mail with your questions about the item, or give us a call.

SALES POLICY:
If an item is not in stock, indicate how long you are willing to wait for a backorder. Special sales with a specific end date will be announced occasionally.

OUT OF PRODUCTION:
Items no longer in production will not be available after those in stock are sold.

PAYMENTS:
Payment may be made by Visa, MasterCard, check or money order.

SHIPPING:
Shipping in the United States is via UPS or U. S. Postal Service; the actual cost including insurance is charged. Shipping is available to other countries including Australia, Canada and Japan. Contact us for details.

SALES TAX:
New Jersey residents must pay 7% sales tax.

RETURNS:
Inspect the items on arrival. Contact the carrier if the package appears to have been damaged during shipment. Items with other problems can be returned for exchange or refund. Send e-mail or call to explain the problem first.

NOTIFICATION LISTS:
Updated in-stock and future arrival lists are sent periodically.
Click on the Notification List link to sign up for Specials and New Releases sent periodically via e-mail.

WANT LIST:
Send an e-mail or fill in the Want List Form listing the items you are looking for if you want us to watch for hard to find items and notify you if we locate them.

SPECIAL SALES:
Click on the SPECIALS link on the left to view items with additional discounts available for a limited time.
 

 
     
 
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